Policies

Check-In/Check-Out

Normal Check-In time is between 2:00 pm – 6:00 pm daily. We look forward to greeting you at the time specified when you made this reservation. Should you require other arrangements, please contact us in advance and we will strive to meet your needs. We are unable to accept arrivals later than 9:00 pm each evening. Check-Out time is 11:00 am.

Cancellations

Cancellations cause significant adverse impact due to our small size. If notice of cancellation is provided 14 days prior to your scheduled arrival time, your deposit (minus a $50.00 service charge) will be refunded. If you have reserved more than one room, your cancellation date is 20 days prior to your scheduled arrival time. Reservations with cancellations less than 14 days prior to the arrival date will be responsible for the entire balance due. No shows will be charged the full amount of their reservation.

Alcohol

The Guest House is a West Virginia State Licensed Liquor Facility, so we cannot allow outside alcoholic beverages to be consumed poolside or in any public spaces. Of course, you are welcome to consume your own beer, wine and cocktails in your guestroom. Beer, wine and cocktails also can be purchased in the bar during normal operating hours and taken to any of the public spaces. Wine chillers and ice buckets are available. Plastic barware will be provided for poolside service.

Children

The Guest House is located on a lovely hillside in the Lost River Valley. Public spaces are furnished with antiques and artwork and the grounds contain many stairs and other potential hazards. For this reason we are unable to accept children under the age of 12. Thank you for your understanding.

Pets

We welcome guests' quiet, well-behaved dogs in the lower level of Redbud Cottage and the Tower room. An extra fee of $35.00 will be charged for 1 dog or $50.00 for 2 dogs. We request no more than 2 dogs per room. To ensure other guests' safety and comfort, dogs are not allowed in any of our common areas or by the pool. All dogs must be housebroken, properly vaccinated and of a friendly temperament. Please bring a crate for your dog; as we request your dog be crated if left unattended. Please help keep our yard clean for everyone.

Privacy Policy

We keep your personal information private and secure. When you make a reservation from our site, you provide your name, email address, credit card information, address, and phone number. We use this information to process your reservation, to keep you updated on your reservation and to personalize your Guest House experience.

We Accept